Fees and Refund Policy
Falcon British Nursery is an education service industry that abides by all the government regulation requirements. This policy covers all times a child is on our premises. Our aim is to offer high quality education and day-care and a safe and stimulating environment for children in the UAE and to support working parents.
Nursery schools run on termly registrations and not yearly registrations like schools. All documents need to have been submitted and forms completed in order for placement to be confirmed for the term. Parents need to update any outdated or expired documents or information as soon as they have changed because parents are responsible for keeping their documents and contact details up to date. All fees are required to be paid in full prior to child being permitted access onto the Falcon British Nursery premises. An approved place confirmation, along with the orientation pack will be sent by the registrar via email for the term. Without an email confirmation from the registrar, the place is not confirmed. Parents can bring their child for a play session at a date and time agreed with the registrar prior to starting at no extra cost. The non-refundable once off fees for registration are due at time of registration application. Fees for uniforms and school merchandise, co-curricular, SEN, name stickers, external services and transport and other voluntary fees require a separate application form. Term Fees are payable by term and not by month or day. We have multiple events and extended learning activities that we do not charge extra for.
2. Payment of Term Fees:
For children securing a place for their first time at Falcon British Nursery, the registration fee of 1000- AED needs to be paid at time of booking your child’s place. This is a once off registration fee and is non-refundable. To support parents, we do not require the full term’s fees in advance. For first time parents 10% of the following term’s fees are paid at the time of registration which is non-deductible and non-refundable. For returning parents, a month prior to the end of current term,if the place is required for the following term to keep the place on the register, 10% of the following term’s fees need to be paid which is deductible from the following term’s full fee fee. The 10% of the following term fee payment is non-refundable. Without this percentage of the fee being paid at the end of the current term for the following term, the place for the next term is not secure. For students not paying the percentage of the fee for the following term, new children on the waiting list will be given the option of the placement for the following term. The remainder of the fees outstanding for the child are due to be paid before the first day for the following term as per the date on the invoice. If the10% of the term fee has been paid prior to your child starting and the remaining percentage of the school fees is not paid by the start date on your invoice, your place will be cancelled on the first day of non-attendance as per the invoice.
3. Payment of Term fees when starting mid term:
Fees are prorated for new students starting from week 3. Prorated fees need to be paid alongside a registration fee of 1000- AED and the 10% of the following term’s fees as specified above. (if a student starts at Falcon British Nursery in week 7 of the 12-week term, only the 5 weeks remaining will be paid). Unless fees are paid for the full term, students leaving the school mid-term will need to re-register when returning to the school. Taking a holiday / extended leave mid-term will not be grounds for a mid-term pro-rated refund. If arriving back from holiday / extended leave mid-term, please note that the place will not be held for children who arrive after the start of term and who have not paid their full fees for the term. Arriving mid-term will not be grounds for prorated fees for a returning student. Prorated fees are only provided with the non-refundable registration fees.
Students who have paid the term fees and who withdraw from Falcon British Nursery after the start date on the invoice will be provided with a refund dependent on when they withdrew. The registration fee (1000 AED) is nonrefundable as well as the 10% of the following term’s fees paid at the time of registration which are non-deductible and non-refundable. For withdrawal, the date of the email request will be taken as the date of withdrawal request. Leaving the school in the first month of the term will result in the remaining two months being refunded for that term or the year. Leaving the school after the first month of the term will result in the full fees being paid for the term. Refunds paid by credit card will have the credit card fee deducted prior to refund. The fee paid / refunded may include a corporate or sibling discount.
5.Company paid nursery fees:
Most companies check with the registrar at Falcon British Nursery at the end of the year that the benefit paid to the employee for nursery fees is correct and that the child attended for the dates and timings the employee has claimed for. Once paid, we can create an invoice for you. Prior to payment, a proforma invoice can be created prior to payment as long as the non-refundable nondeductible 10% and the registration fee has been paid.
6. Inclusions and Closures:
All fees are inclusive of closures for UAE public holidays, ADEK directives for closures and UAE government directives for closures, 25th December closure and the first day of the academic year closure. Fees are inclusive of two team building activities a year which may require earlier closure. Please check your app for details. Fees are inclusive of any reason for closure out of our control. Leaving school mid-term for a holiday will not result in the fees being refunded for the pro-rated time the child is out of school. Being ill and not being permitted on school premises due to the illness and exclusion policy is not grounds for a pro-rated refund. Taking the child out of school for Ramadan or a public holiday is not grounds for a prorated refund. Please note, the school does not accept verbal requests and the date of the email is taken as the date of the request.
7. Late fees:
Fees are paid for the attendance time requested on the invoice. Drop off earlier or collection later than the time paid incurs a late fee. Late fees are charged at 20/- AED per hour up until 6pm. Our school closes at 6pm. From 6pm staff are not on duty. If you have collected your child after 6pm, please ensure you pay for a taxi for the staff member to get home as she will have missed her transport. Please pay the late fees on the day they are due. The accountant will send you an invoice for your late fees once a week if they remain unpaid. Full fees are to be paid prior to the start of the term.
8 Bus fees:
A completed bus agreement, bus payment and a trial run of the bus route to be taken are required prior to the start of the bus service being implemented. Without this and a transport payment, we cannot send the bus to collect the child. If a returning student wishes to have bus service for the following term, the fee has to be paid prior to the start of the bus service.
9. Additional fees:
Fees for curriculum linked school trips, services and other voluntary fees will be sent to you by parent app. Please ensure the consent form is completed and accompanies the fees if you wish to avail the service.
10. Corporate / siblings discounts:
Discounts apply to term time fees only. They do not apply to any other fees including extended holiday care, bus or voluntary fees like events and field trips.
We would like to thank you for choosing Falcon British Nursery.