Fees and Refund Policy V 001.14

Falcon British Nursery is an education service industry that abides by all the government regulation requirements. This policy covers all times a child is on our premises. We are UK accredited and are rated as an ADEK high value school. Our aim is to offer high quality education and day-care and a safe and stimulating environment at a reasonable price for children in the UAE and to support working parents. We publish our fees online as an accreditation requirement and for transparency.

1. Proviso:

Our nursery runs on termly registrations and not yearly registrations and parents can register children for one term in an academic year if they wish. All documents need to have been submitted and forms completed in order for placement for that term to be confirmed for the term. Registration forms are available in paper form and online. Parents need to update all outdated or expired documents or information as soon as they have changed because parents are responsible for keeping their documents and contact details up to date. All fees are required to be paid in full prior to child being permitted access onto the Falcon British Nursery premises when starting the term or prorated week of the term. An approved place confirmation, along with the orientation pack will be sent by the registrar via email for the term. Without an email confirmation from the registrar, the place for your child is not confirmed. Parents can bring their child for a settling play session at a date and time agreed with the registrar prior to starting at Falcon at no extra cost. For children of determination, our support team will meet with you and your child during a free play session to see if our school is equipped to support your child’s additional needs at our school. For children of determination, termly meetings will be held with the parents to assess the student termly. Fees are payable by term and not by month or day. The non-refundable once-off fees for registration are due at time of the registration application. Voluntary fees : Fees for school merchandise, extended co-curricular activities, name stickers, external services and transport and other voluntary fees require a separate application form. Parents are not required to pay for voluntary fees. We have multiple events and extended learning activities during the year that are free and parents can bring their own merchandise from home if they wish. Please check your school Falcon Gazette to see when these events occur. Reminders for all events and activities will be sent on your parent app and if your child attends less than 5 days a week, they can attend any activity/event at the time of the event without paying extra, even if it is on a day they do not usually attend on.

2. Payment of Term Fees:

For children securing a place for their first time at Falcon British Nursery, the registration fee of 1000- AED needs to be paid at time of booking your child’s place. This is a once off registration fee and is non-refundable. For new and returning children: Fees for the following term are due one month before the end of term. For returning parents, a month prior to the end of current term. For parents requesting the place to be held for the following term, 10% of the following term’s fees need to be paid one month before the end of the term, which is deductible from the following term’s full fee. Without the full fee or the percentage of the fee being paid one month before the end of the current term for the following term, the place for the next term is not secure and new children on the waiting list will be given the option of the placement for the following term. The remainder of the fees outstanding for the child are due to be paid before the first day for the following term as per the date on the invoice. If the 10% of the term fee has been paid prior to your child starting and the remaining percentage of the school fees is not paid by the start date on your invoice, your place will be cancelled on the first day of non-attendance as per the invoice. Paying for the timing chosen allows parents the right to drop off their child any time after the timing chosen in the morning and collect your child any time up to the timing chosen in the afternoon. If you need to pick up after the timing chosen in the afternoon or before the timing chosen in the morning, please choose a later or earlier timing or pay for an additional hour on collection. We charge fees termly. However, if starting mid term, new registrations do not need to pay the full fees for the term from week 3 onwards of the term. Prorated fees for new students need to be paid alongside a registration fee of 1000- AED. (if a student starts at Falcon British Nursery in week 7 of the 12-week term, only the 5 weeks remaining will be paid). Unless fees are paid for the full term, students leaving the school mid-term will need to re-register when returning to the school. Taking a holiday / extended leave mid-term will not be grounds for a mid-term pro-rated refund. If withdrawing a child midterm for a holiday or extended leave and claiming a refund, and then arriving back from holiday / extended leave mid-term, please note that the place will not be held due to lack of payment. For children who arrive after the start of term and who have not paid their full fees for the term, the place will not be held due to lack of payment. Any child not taking the place offered with a holding deposit by the end of the first week will lose their place to a waiting list child. Arriving mid-term will not be grounds for prorated fees for a returning student. Prorated fees are only provided with the non-refundable registration fees. Withdrawing with incur a 10% admin fee and the fees for the remaining weeks will be refunded as per the refund point 4.

3. Refunds:

Students who have paid the term fees and who withdraw from Falcon British Nursery after the student start date on the invoice will be provided with a refund the full weeks remaining of the term. This is dependent on the written date of withdrawal as per the letter received or email received. For withdrawal, the date of the email request will be taken as the date of withdrawal request. The registration fee of 1000 AED is non-refundable. Withdrawing mid-term and receiving a refund means you will need to re-register your child if you bring them back later in the term or later in the year or in another academic year. Withdrawing and transferring the fees to another term will not incur costs. Refunds will only be made to the company / person that/who paid the fees. Fees paid by a company cannot be refunded back to an individual. The full amount credited to the school by the credit card company will be refunded less an admin fee of 10% of the fees. If a parent wishes to transfer the fees to another term, no admin fee will be applied. If a parent requests a cheque refund, a cheque fee of 50 AED may be applied alongside the admin fee of 10%. The fee paid / refunded may include a corporate or sibling discount if one was given at time of payment. The refund will be calculated based on the fees received by our company. The weeks attended by the child and the non-refundable fees will be deducted from the refund payment. Once booked, weekly extended holiday care is non-transferable and is not subject to refund as places are very limited. The school calendar will be sent to you by the registrar when you join.

4. Inclusions and Closures:

Please note, we do not close for any half terms break in order to comply with 180 days requirement by ADEK. All fees are inclusive of closures for UAE public holidays, ADEK directives for closures and UAE government directives for closures, 25th December closure and the first day of the academic year closure. Fees are inclusive of two team building activities a year which may require a slightly earlier closure than 6pm. Please check your Falcon Gazette for details. Fees are inclusive of any reason for closure out of our control. Leaving school mid-term for a holiday or event will not result in the fees being refunded for the pro-rated time the child is out of school. Being ill and abiding by the illness exclusion policy is not grounds for a pro-rated refund. Taking the child out of school for Ramadan is not grounds for a prorated refund. Please note, the school does not accept verbal requests and the date of the email request is taken as the date of the request.

5. Discounts and Company paid nursery fees:

Most companies check with the registrar at Falcon British Nursery at the end of the year that the benefit paid to the employee for nursery fees is correct and that the child attended for the dates and timings the employee has claimed for. We regularly are asked to provide a letter stating your child attended and the timings attended. Once paid, your invoice will match the fees paid and the school cannot change the invoice to another fee which has not been received as payment. Prior to payment, a proforma invoice can be requested as long as the registration fee, the full-term fee or the 10% holding fee has been paid. Discounts apply to term time fees only. They do not apply to any other fees including extended holiday care, bus or voluntary fees like events and field trips.

6. Late fees and additional fees:

Fees are paid for the attendance time requested on the invoice. Drop off earlier or collection later than the time paid incurs a late fee. Late fees are charged at 25/- AED per hour up until 6pm. Our school closes at 6pm. From 6pm staff are not on duty. If you have collected your child after 6pm the staff member will have missed her transport. Late fees are due on the day they occur. Fees for curriculum linked school trips, services, goods, clubs and other voluntary fees will be sent to you by parent app. These fees are voluntary. Falcon will always have an alternative for parents who do not wish to participate. Please ensure the consent form is completed and accompanies the fees if you wish to avail the service.

7. Bus fees:

A completed bus agreement, bus payment and a location trial run of the bus route to be taken are required prior to the start of the bus service being implemented. Without this and a transport payment, we cannot send the bus to collect the child. If a returning student wishes to have bus service for the following term, the fee has to be paid prior to the start of the bus service.

Fees for 2018 – 2019

Non Refundable Registration Application Fee : 1000

Term Time Fees only 2 days 3 days 5 days
8am – 12:30pm 7900 8900 9900
8am – 2pm 8400 9400 10400
8am – 3.30pm 8650 9650 10650
8am – 5pm 8900 9900 10900
8am – 6pm 9650 10650 11650
7am – 12:30pm 8600 9650 10700
7am – 2pm 9100 10150 11200
7am – 3.30pm 9350 10400 11450
7am – 5pm 9600 10650 11700
7am – 6pm 10350 11400 12450

Term Time and Winter extended holiday care for Term 1 2 days 3 days 5 days
8am – 12:30pm 9100 10100 11100
8am – 2pm 9900 10900 11900
8am – 3.30pm 10750 11750 12750
8am – 5pm 11300 12300 13300
8am – 6pm 12050 13050 14050
7am – 12:30pm 10100 11150 12200
7am – 2pm 10900 11950 13000
7am – 3.30pm 11750 12800 13850
7am – 5pm 12000 13050 14100
7am – 6pm 12750 13800 14850
Term Time and Spring extended holiday care for Term 2 2 days 3 days 5 days
8am – 12:30pm 8700 9700 10700
8am – 2pm 9400 10400 11400
8am – 3.30pm 10050 11050 12050
8am – 5pm 10500 11500 12500
8am – 6pm 11250 12250 13250
7am – 12:30pm 9600 10650 11700
7am – 2pm 10300 11350 12400
7am – 3.30pm 10950 12000 13050
7am – 5pm 11200 12250 13300
7am – 6pm 11950 13000 14050
Term Time and Summer extended holiday care for Term 3 2 days 3 days 5 days
8am – 12:30pm 11500 12500 13500
8am – 2pm 12900 13900 14900
8am – 3.30pm 14950 15950 16950
8am – 5pm 16100 17100 18100
8am – 6pm 16850 17850 18850
7am – 12:30pm 13100 14150 15200
7am – 2pm 14500 15550 16600
7am – 3.30pm 16550 17600 18650
7am – 5pm 16800 17850 18900
7am – 6pm 17550 18600 19650
Extended holiday care One week
8am – 12:30pm 400 7am – 12:30pm 500
8am – 2pm 500 7am – 2pm 600
8am – 3.30pm 600 7am – 3.30pm 700
8am – 5pm 700 7am – 5pm 800
8am – 6pm 800 7am – 6pm 800

Voluntary Fees

Merchandise, catering, after school clubs, name stickers, Falcon merchandise (if required) per list

Bus Transport (over age 2):
Local areas (***) and Corniche Reem Island and back to Khalifa City are covered at certain timings – check with the registrar.
One way 1750 per term Return 2450 per term
Extended Holiday Care Bus transport:
Winter (3 weeks) 900 Spring (2 weeks) 600
Summer (9 weeks) 2700 One-week 300

Late Fees and extension hours

Before 6pm 25 Dhs per hour or part thereof After 6pm closing time Not permitted. (Falcon is licensed to 6pm)

  • 10% Corporate / sibling /s at Falcon British Nursery
  • 20% Twins and triplets, multiples
  • Extended care can be requested for specific weeks.
  • 10% transport discount for bus transport for Saif Ghobash City Block. Discount for bus transport for children living in Saif Ghobash / on roads leading directly off Saif Ghobash Street.
  • Fees are for the timings chosen by the parent and paid for by the parent. Extension hours are for students staying before or after the hours paid in the fees.

Conditions: One discount per child. Discounts cannot be combined.

Term fees are charged per term and not for part of a term. For new students paying the registration fees, starting the term after the third week evokes prorated fees as per clause – please see above.

We accept credit card, bank transfer, cash and cheque as forms of payment.

Speak to the registrar to get a list of our corporate partners or if you have any questions – [email protected]